The Instructions

You may use your Papco-Voyager card at participating retail locations. For Papco's preferred locations in the Tidewater area, click here: Papco Fleet Partners. Some companies are not yet accepting the card electronically at all locations. These locations should accept the card manually until their electronic systems have been reprogrammed.

1. If the gas station has card readers located at the pump, you may use your Voyager card at the pump. If there are no pump card readers, see the attendant inside to process your transaction.
   
   
2. Swipe your card at the pump card reader. If the pump card reader will not accept the card, take the card inside to the attendant and have him/her attempt to process the transaction electronically on the inside equipment. If the attendant questions the card, show him/her this brochure and ask him/her to follow the station attendant’s instructions.
   
   
3. If the pump terminal requires you to choose either “Credit” or “Debit”, press the “Credit” key
   
   
4. If require, the terminal may prompt for an ID or PIN number. Enter your assigned number and press “Enter.”
   
   
5. If required, the terminal may prompt to enter the ODOMETER reading. Enter your odometer as a whole number. DO NOT enter tenths of miles.
   
   
6. All terminals are different and may require the information to be entered in a different order. Simply follow the instructions on the terminal to process your transaction.
   
   
7. If the card cannot be read on any of the equipment, notify Voyager at the number shown on the back of your Voyager card or in this brochure. Voyager will notify the oil company of a problem at one of its locations. The company often is not aware that there is problem.
   
   
8. If your card cannot be read at any location, it is likely that the magnetic strip is damaged. If this occurs, notify your fleet manager to get a replacement card.
   
   
9. If attendant has questions, provide them with the 800 number on the back of the card for assistance in processing the transaction.
   
   

Customer Service Contact Information:

Papco Fleet Customer Service	800-899-0747 - option 3  M-F 0700AM - 1800PM
Voyager Client Services	800-987-6591 M-F 1800PM - 0700AM Sat-Sun 24 hrs
Fax	757-499-5674
E-mail	fleetcard@papco.com